Frequently Asked Questions

What if I want to contribute to DollarHelp but I’m not a Laclede Gas customer?

DollarHelp is collective action at its best. Every donation matters, no matter the amount. If you are not a Laclede Gas customer who can donate directly through your monthly gas bill, you can still help people stay warm. Please mail your tax deductible contribution for any amount to:

DollarHelp
PO Box 8798
St. Louis Mo. 63101

Thank you for joining us. Every dollar helps.

What are some other public assistance heating programs?

DollarHelp is one of several heating assistance programs available to Missouri residents. There are also many resources available to reduce energy usage and in turn reduce your heating bills. For more information, please visit the following websites:

Heating Assistance Programs:

Energy-Saving Assistance Programs:

What type of heating bill is covered by DollarHelp grants?

DollarHelp grants cover all types of heating bills. Independent social service agencies allocate the funds, which can be applied to a household’s primary heating source—natural gas, electric, propane or fuel oil. DollarHelp grants are not restricted to Laclede Gas customers. In fact, nearly half of DollarHelp recipients are customers of other energy providers.

Where can I get help?

DollarHelp is active in nine Eastern Missouri counties and the city of St. Louis. With donations from St. Louisans all across the city and counties, DollarHelp grants provide crisis assistance for those residents who struggle to pay their heating bills. The majority of DollarHelp grant recipients are elderly, disabled or single parents with small children. In most cases, DollarHelp is the last stop for families when all other public assistance options have been exhausted. If you need help, please contact your local social service agency:

City of St. Louis & Wellston residents:

  • Urban League of St. Louis
    314-615-3600
    ulstl.org

St. Louis County residents:

  • Community Action Agency of St. Louis County
    314-863-0015
    caastlc.org

St. Charles County residents:

  • Northeast Community Action Agency (NECAC)
    636-272-3477
    necac.org

Franklin County residents:

  • Loving Hearts Outreach
    636-390-8300

Iron, Madison, Ste. François & Ste. Genevieve County residents:

Butler County residents:

  • South Central Missouri Community Action Agency
    573-325-4255
    scmcaa.org

What if I want to donate more than a $1 a month?

Every dollar helps. If you’re a Laclede Gas customer, you can check the red box on your gas bill to automatically add $1 to your monthly bill. You can also overpay your gas bill by exactly $1. However, if want to give more than $1 a month, please call us at 314-621-6960 and we will add any amount to your monthly gas bill. You can also sign up through our free online account management tool, Customer Connection. Visit the homepage of lacledegas.com to sign up for Customer Connection and customize your DollarHelp donation.

Thank you for making a difference. Every dollar helps.